Thank you for choosing Baselal. We are dedicated to providing you with high-quality handmade products. Because each item is crafted with care and attention to detail, please review our comprehensive Shipping Policy to understand our processing and delivery timelines.
1. Order Processing Time
All orders are subject to a processing time before they are shipped. Since our products are exclusively handmade, please allow 4 to 8 business days for us to create, quality-check, and pack your order.
- Processing days are Monday through Friday, excluding weekends and US national holidays.
- Orders placed after 5:00 PM (CST) or on weekends will begin processing on the following business day.
- You will receive a confirmation email once your order has been successfully placed.
2. Estimated Transit Time & Total Delivery Time
Once your order has been processed and leaves our facility in Texas, the transit time will depend on the shipping carrier.
- Standard Transit Time: 5 to 12 business days within the United States.
- Total Delivery Time: (Processing Time: 4-8 days) + (Transit Time: 5-12 days) = 9 to 20 business days from the date you place your order.
3. Shipping Rates
We strive to keep our shipping costs as simple and transparent as possible:
- We charge a flat-rate shipping fee of $4.95 for all orders shipped within the United States.
- There are no hidden fees or additional handling charges at checkout.
4. Order Tracking
Once your package has been shipped, we will send you a Shipping Confirmation email containing your tracking number and a link to the carrier’s website. Please note that it may take 24 to 48 hours for the tracking information to update in the carrier’s system after you receive the email.
5. Shipping Destinations
Currently, Baselal only ships to addresses within the United States. We do not offer international shipping at this time. To ensure successful delivery, please provide a valid physical address at checkout.
6. Incorrect Shipping Addresses & Order Modifications
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. If you realize you have made an error, please contact us immediately at support@baselal.com. We can only update your shipping address if your order has not yet entered the processing and packaging stage. Once a package is shipped, we are unable to redirect it or issue a refund for packages delivered to an incorrect address provided by the customer.
7. Lost, Stolen, or Damaged Packages
- Damaged Items: If your handmade item arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and the packaging. We will work with you to arrange a replacement.
- Lost or Stolen Packages: If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors or your local post office. Baselal is not responsible for packages that are stolen after they have been marked as delivered by the carrier.
8. Contact Information
If you have any further questions regarding your order’s shipping status, please do not hesitate to reach out to our support team:
Email: support@baselal.com
Phone: +1 (858) 204-3878
Business Address: Baselal, 2125 Palmer Trl, Grand Prairie, TX 75052, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)