Privacy Policy

Last updated: September 4, 2026

This Privacy Policy explains how Baselal collects, uses, stores, and shares information when customers visit https://baselal.com, browse products, create a cart, contact support, or place an order.

Information we collect

  • Contact details such as name, email address, phone number if provided, billing address, and shipping address.
  • Order information including product selections, size/color choices, personalization notes, uploaded customer content when applicable, payment status, shipping status, and support messages.
  • Technical information such as IP address, browser, device, operating system, referring page, pages viewed, approximate location, cookies, and site activity used for security, analytics, and performance.

How we use information

  • To process orders, personalize or produce items, arrange shipment, send order confirmations, and provide customer support.
  • To prevent fraud, secure checkout, troubleshoot technical issues, maintain accounting records, and comply with legal obligations.
  • To improve website performance, product information, navigation, and customer experience.

Cookies and analytics

Our website may use cookies and similar technologies to keep carts working, remember preferences, measure site performance, understand how customers use the store, and protect the website from abuse. Customers can control cookies through browser settings, but some checkout or cart functions may not work correctly if required cookies are disabled.

Payments

Payments are processed by secure third-party payment providers. Baselal does not store full credit card numbers on our website servers. Payment providers may collect and process payment data according to their own security and privacy policies.

Sharing with service providers

We share information only as needed with providers who help operate the store, including hosting, payment, fraud-prevention, analytics, customer support, production/fulfillment, and shipping partners. We do not sell customer personal information.

Data retention

We keep order, support, and accounting records for as long as needed to provide service, resolve disputes, meet legal obligations, and maintain business records. Customers may contact us about privacy questions using the contact details below.

Contact

Contact: [email protected]
Shop address: Online store — United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Most messages are reviewed within 1–2 business days.

Helpful links

Review our store policies or continue shopping Boston-inspired gifts.