At Baselal, we take immense pride in the craftsmanship and quality of our handmade products. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please carefully review our Return and Refund Policy below.

1. Return Window

We offer a standard 30-day return policy. This means you have exactly 30 days after the date your item is delivered to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the exact same condition that you received it: unworn, unused, unwashed, and undamaged.
  • It must have all original tags attached.
  • It must be returned in its original packaging.

Note: Because our products are handcrafted, slight variations in texture or color are natural and are not considered defects. However, fully personalized or custom-made items cannot be returned unless they arrive damaged or defective.

3. How to Initiate a Return

Please do not send your purchase back without contacting us first. To start a return, follow these steps:

  • Email our support team at support@baselal.com with your Order Number and the reason for the return.
  • If your return is accepted, we will provide you with instructions on how and where to send your package.
  • Safely pack the item and ship it to our designated return address:

Baselal – Returns
2125 Palmer Trl
Grand Prairie, TX 75052
United States

4. Return Shipping Costs & Restocking Fees

We believe in full transparency regarding return costs:

  • Defective, Damaged, or Incorrect Items: If the issue is our fault (e.g., the product is defective, damaged during transit, or you received the wrong item), we will take full responsibility. We will cover the return shipping costs and provide a free return shipping label.
  • Customer Remorse (Change of Mind / Wrong Size): If you simply changed your mind, ordered the wrong size, or no longer want the item, you (the customer) will be responsible for paying the return shipping costs.
  • Restocking Fee: We do not charge any restocking fees for returned items.

5. Refunds Process

Once your return is received and inspected at our Texas facility, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 3 to 5 business days.
  • The credit will automatically be applied to your original method of payment (Credit Card or PayPal).
  • Please note that original shipping charges (if any) are non-refundable.

6. Late or Missing Refunds

If you have received a refund approval email but haven’t seen the funds in your account yet:

  • First, check your bank account again.
  • Then, contact your credit card company or PayPal, as it may take some processing time (often 3-10 business days) before your refund is officially posted.
  • If you have done all of this and you still have not received your refund, please contact us at support@baselal.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the exact same product, please email us at support@baselal.com. For all other situations (like wanting a different color or size), the fastest way to ensure you get what you want is to return the original item for a refund and make a separate purchase for the new item.

8. Contact Us

If you have any questions about our return policy or need assistance with an ongoing return, please reach out to us:

Email: support@baselal.com
Phone: +1 (858) 204-3878
Address: Baselal, 2125 Palmer Trl, Grand Prairie, TX 75052, United States