Cancellation Policy
Last updated: September 4, 2026
Baselal processes many products through a made-to-order workflow. Because production may begin shortly after an order is placed, cancellation requests must be sent as early as possible.
How to request cancellation
Email [email protected] with your order number and the email address used at checkout. A cancellation request is not approved until our support team confirms it in writing.
When cancellation may be available
We will review cancellation requests received before production, personalization, packing, or shipment begins. If the order has not entered production, we may be able to cancel the order and issue a refund to the original payment method.
When cancellation may not be available
- The item has already entered production, printing, embroidery, personalization, packing, or fulfillment.
- The order has already shipped or tracking has been created.
- The product was personalized using customer-provided names, dates, photos, or custom details.
- The request is submitted too late for our fulfillment partners to stop the order.
Changes instead of cancellation
If cancellation is no longer possible, we may still review whether a shipping address or minor detail can be updated. Changes are not guaranteed and depend on order status.
Contact: [email protected]
Shop address: Online store — United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Most messages are reviewed within 1–2 business days.
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