Contact Baselal

Need help choosing a gift, checking personalization details, confirming an order, or reporting an issue after delivery? Contact our support team and include your order number whenever available.

Customer support

Email: [email protected]
Shop address: Online store — United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Response time: Most messages are reviewed within 1–2 business days.

For order changes or cancellation requests, please contact us as soon as possible. Once production, personalization, packing, or shipment has started, changes may not be available.

What to include in your message

• Order number, if you have one.
• Email address used at checkout.
• Product name and issue type.
• Photos of the item and packaging if the item arrived damaged, defective, misprinted, or incorrect.

Please use accurate contact and shipping information when placing an order. Incorrect addresses or incomplete personalization details may delay fulfillment and may limit available remedies.

Helpful links

Review our store policies or continue shopping Boston-inspired gifts.

• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Payment Methods
• Cancellation Policy
• Privacy Policy
• Copyright & DMCA Policy
• Sitemap
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