Return & Refund Policy

Last updated: September 4, 2026

Baselal sells made-to-order, personalized, seasonal, and gift products. Because many items are produced after purchase or customized based on customer selections, returns and refunds are reviewed under the rules below.

Order review before purchase

Customers are responsible for checking product options, size, color, quantity, personalization text, uploaded content, shipping address, and order details before submitting payment.

Personalized and made-to-order items

Customized, personalized, and made-to-order items are generally not eligible for return or refund due to change of mind, wrong size/color selected by the customer, incorrect personalization submitted by the customer, or a delivery delay outside our direct control.

Damaged, defective, misprinted, or incorrect items

If an item arrives damaged, defective, misprinted, or different from the order confirmation, email [email protected] within 7 days of delivery. Include the order number, a clear description of the issue, and photos of the item, packaging, label, and any visible damage or defect.

After review, we may provide a replacement, partial refund, full refund, or another suitable resolution. The available resolution depends on the evidence provided, product type, production status, and shipping/fulfillment records.

Non-returnable cases

  • Customer changed their mind after production began.
  • Customer selected the wrong size, color, style, quantity, or personalization.
  • Customer provided an incomplete or incorrect shipping address.
  • Item shows use, washing, wear, damage, or alteration after delivery.
  • Request is submitted after the 7-day issue reporting window.

Return shipping

Do not send items back without contacting us first. If a return is approved, we will provide return instructions. Customers may be responsible for return shipping when the issue is not caused by a confirmed production, fulfillment, or shipping error.

Refund timing

Approved refunds are issued to the original payment method when possible. Bank or payment-provider processing time may take several business days after the refund is issued.

Contact and return instructions

Contact: [email protected]
Shop address: Online store — United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Most messages are reviewed within 1–2 business days.

Helpful links

Review our store policies or continue shopping Boston-inspired gifts.